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Replies: 26
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Paw Warrior [5092]
TigerPulse: 100%
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Is customer service dead?
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Jun 15, 2025, 7:02 PM
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Just stopped at McDonalds. I don’t usually eat that stuff but I’m traveling and wanted something quick. Are employees taught anything about customer service? Even the minimum? I’m noticing a trend across lots of businesses. Good grief managers teach your employees!
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TigerNet Vanguard [210618]
TigerPulse: 100%
72
Posts: 107584
Joined: 2010
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My local McD's has got a lot better overall.
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Jun 15, 2025, 7:03 PM
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But some other places are horrible with it. Sometimes I get no "my pleasure" at CFA anymore.
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Paw Warrior [5092]
TigerPulse: 100%
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Re: My local McD's has got a lot better overall.
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Jun 15, 2025, 7:07 PM
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CFA in general are far better than any other fast food chain. But the Anderson stores are absolutely a step above all the others. It comes down to what management expects , teaches and demands.
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TigerNet Vanguard [210618]
TigerPulse: 100%
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Posts: 107584
Joined: 2010
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There's too many around Atlanta now.***
Jun 15, 2025, 7:26 PM
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1st Rounder [699]
TigerPulse: 98%
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Re: Is customer service dead?
Jun 15, 2025, 7:05 PM
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Not at fast-food in the South generally speaking. In California and out West it is still solid and always has been. The Mexicans do a great job. Everything is fresher too.
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Campus Hero [13647]
TigerPulse: 100%
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Posts: 15620
Joined: 2003
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Yes. Lowes delivered a dryer and broke the outside vent
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Jun 15, 2025, 7:09 PM
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when installing it. I was about to ask the install guys to help out fixing it…since, ya know, they fugged it up. They bolted, acted like they were gonna help and then ran to the truck and took off. A-holes.
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TigerNet Vanguard [210618]
TigerPulse: 100%
72
Posts: 107584
Joined: 2010
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I get whoever Brandsmart sends next Saturday for new washer and dryer lol***
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Jun 15, 2025, 7:12 PM
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Orange Immortal [64398]
TigerPulse: 100%
60
Posts: 44234
Joined: 1998
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Popeyes must have got the memo
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Jun 15, 2025, 7:20 PM
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I get "honey'd" and "sweetie'd" to death when I go there.
It's nice. I like that.
Chickfila and Popeyes only two that stand out.
Wendy's is hit and miss, mostly positive.
Hardees and Bojangles is usually borderline crappy. I wouldn't go to those but have annoying cravings for the biscuits.
I don't really go to many other FF places.
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1st Rounder [699]
TigerPulse: 98%
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Re: Popeyes must have got the memo
Jun 15, 2025, 7:24 PM
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Some cities are just worse too. McDs in MT Pleasant does a better job than McDs in Dillon.
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Clemson Sports Icon [53162]
TigerPulse: 100%
59
Posts: 33639
Joined: 2015
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You can take out the "McD" and your statement will still be true***
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Jun 16, 2025, 8:21 AM
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Paw Warrior [5092]
TigerPulse: 100%
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1st Rounder [699]
TigerPulse: 98%
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Re: Popeyes must have got the memo
Jun 16, 2025, 8:11 AM
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Generally kind of sucks.
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Oculus Spirit [43185]
TigerPulse: 100%
57
Posts: 43592
Joined: 1998
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Clemson Sports Icon [53041]
TigerPulse: 100%
59
Posts: 32793
Joined: 1999
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McDonalds is the worst. I stopped in Pickens (mainly to pee, but I was hungry)
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Jun 16, 2025, 8:08 AM
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I ordered a Big Mac and a coke. I told her "no ice, please". She said it automatically comes with ice. I told her again I didn't want ice.
She walked over to the fountain machine in the back (no longer any out front) and grabbed the cup, full of coke and ice and threw in on the floor under the fries station. What a mess.
Sad times for Ronald.
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Orange Immortal [64398]
TigerPulse: 100%
60
Posts: 44234
Joined: 1998
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what kind of sociopath doesn't want ice in their fountain soda?
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Jun 16, 2025, 8:12 AM
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I don't blame the girl, I'd be puzzled and quite angry also.
I might kick you off the property on top of that.  ">
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Clemson Sports Icon [53041]
TigerPulse: 100%
59
Posts: 32793
Joined: 1999
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Because it comes with 75% ice and 25% coke. I pay for the coke which is cold out
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Jun 16, 2025, 8:23 AM
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of the fountain.
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Orange Immortal [64398]
TigerPulse: 100%
60
Posts: 44234
Joined: 1998
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with that logic, tell them to hold the water and just get a cup of syrup
Jun 16, 2025, 8:28 AM
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why stop halfway.
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Heisman Winner [82033]
TigerPulse: 100%
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Posts: 111130
Joined: 2003
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But aren't you going to tell us when wrong that made the service bad?***
Jun 16, 2025, 8:15 AM
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Clemson Sports Icon [53162]
TigerPulse: 100%
59
Posts: 33639
Joined: 2015
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Soft skills are at an all time low in my opinion
Jun 16, 2025, 8:20 AM
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The smiling, shaking hands, how do you do? type stuff of normal interactions.
It's like everyone is all of a sudden on the autistic spectrum.
And the whole idea of "looking busy" is no longer a thing.
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TigerNet Champion [118918]
TigerPulse: 100%
65
Posts: 69581
Joined: 2002
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Didn't McD's replace workers with those screens? I've only been a couple times
Jun 16, 2025, 8:22 AM
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in the past few years, but it was walk in, pee, wash hands, order from a screen, get food and walk back to car. No real interaction with anyone.
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Heisman Winner [82033]
TigerPulse: 100%
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Posts: 111130
Joined: 2003
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The one closest to me still has somebody waiting, at least somewhat close
Jun 16, 2025, 8:27 AM
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by to take your order. One Taco Bell I sometimes stop at totally refuses to do anything other than have people use the screens. Folks won't even acknowledge you. Now that Whataburger location on Woodruff Road is past their brand new phase, one must use screens. Waiting long enough may get you some help though.
After fumbling through the screens of a POS system as the pizza place, I strive to give some grace to those using them for a living. It sucks.
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Ultimate Tiger [34006]
TigerPulse: 100%
56
Posts: 17273
Joined: 2014
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Re: Is customer service dead?
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Jun 16, 2025, 8:44 AM
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I walked into my local Harris Teeter the other evening, and the young guy up front was wearing a black bowtie and vest. He looked a little bit like a Black Jack dealer at a nice casino. I was walking towards the hand baskets and he grabbed one and gave it to me and said "good evening, sir".
I thought that was pretty good.
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Heisman Winner [86877]
TigerPulse: 100%
62
Posts: 39242
Joined: 2003
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Don't know about dead, but at least on the phone, it has been completely
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Jun 16, 2025, 1:18 PM
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hijacked by those whose primary language is either Spanish or some Indian dialect. It is so prevalent that I don't even feel bad anymore when I ask to be transferred to someone who actually speaks Suthern. IT's either that, or the call takes 3 times as long.
LIKE lARRY THE cABLE gUY SAID, "pRESS 1 FOR ENGLISH, OR PRESS 2 TO HANG UP UNTIL YOU learn TO SPEAK SOME D.AMN ENGLISH!
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1st Rounder [699]
TigerPulse: 98%
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Re: Don't know about dead, but at least on the phone, it has been completely
Jun 16, 2025, 1:30 PM
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They will be replaced by AI soon. Maybe we will be able to choose the accent we want to interact with.
That would be cool.
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Heisman Winner [87721]
TigerPulse: 100%
62
Posts: 27149
Joined: 2012
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Customer service at McDonalds has been dead since like 1999***
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Jun 16, 2025, 1:28 PM
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Ultimate Tiger [34006]
TigerPulse: 100%
56
Posts: 17273
Joined: 2014
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Re: Customer service at McDonalds has been dead since like 1999***
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Jun 17, 2025, 3:47 AM
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If they had customer service skills, they wouldn't be working at McDonald's.
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1st Rounder [699]
TigerPulse: 98%
21
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Re: Customer service at McDonalds has been dead since like 1999***
Jun 17, 2025, 5:19 AM
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Tell that to Calvin.
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