Frequently Asked Questions
TigerNet Premium Memberships
Virus / Spyware Information
I keep getting the login page over and over and it will
not let me enter the interactive areas like the forum and chat.
The main cause of this problem is not having cookies
enabled in your browser.
By default, all web browsers should be set to
automatically accept cookies. If you have changed this setting you will not be
able to login into the interactive areas including forums, chat, and other members only areas. Here
is a list of ways to verify your cookie settings for various browsers:
Cookies can also be become
corrupted. In Internet Explorer, choose TOOLS > INTERNET OPTIONS > then click
DELETE COOKIES. Exit out of that menu and re-open your Microsoft Internet
Explorer browser, then try logging back in.
Microsoft Internet Explorer
defaults to MEDIUM settings for your SECURITY and PRIVACY tabs within TOOLS >
INTERNET OPTIONS. Some businesses and networks will put this setting on HIGH.
If your PRIVACY tab is set above MEDIUM, we will not be able to set the
necessary cookie to allow you to login.
I never received my activation email.
If you try to log in without activating your new username
you will get the following message: "Your account has not been activated yet.
If you just registered, you should have received an email with instructions on
how to activate your account."
The activation process is currently not automatic. Each
username has to be processed by a member of our team because of security
concerns. If you received the following email: "Your registration is
pending approval. You will receive another email once it has been approved."
, then you have given us a correct email and you will receive the activation
email no later than 24 hours later, but usually within the hour.
If you did not receive the previous email, that could mean
you have given us an incorrect email and the activation email will not reach
you. Also, sometimes the activation email gets moved to a junk or spam folder
by some email programs.
Once you get the email, just
click the link inside the email to activate your username.
I forgot my username or password or I can not retrieve my password.
You can retrieve your password from the following link: /password_reminder.do. Your
password will be emailed to the email address that is listed on your account.
If you no longer have access to that email address you will have to email
Why was my username not approved?
It is usually because of one of the following reasons:
You have been previously banned from the site
You have chosen a username that may contain a profanity,
redundant phrase, or is related in appearance or nature, alike though not
identical, to another member.
You have chosen a username that is solely meant for
You have chosen a username that is unique to a real
You currently have multiple usernames.
My username was banned. Can I get back on the site?
[email protected] and submit your old username and the reason(s)
that you should be readmitted.
How do I change the password or email for my account?
Many of your account options can be changed at the
following link: https://www.tigernet.com/edit/account.do
Will my email or personal information be sold or given to others?
How do I unsubscribe from desktop / browser notifications?
How do I change my username?
If you are a TigerNet Premium Member you can email us to
request a username change. If not TigerNet then you will
need to re-register. Keep in mind when you do this you will lose all the history
from your account including post history, points, private messages and you will appear to be a new user to the
TigerNet Premium Memberships
How do I become a premium member of TigerNet?
First you need to make sure you registered for a free
TigerNet username. Then visit the following page:
https://www.tigernet.com/upgrade.do for information on premium memberships.
Why should I become a premium member?
Premium memberships help support the site by helping to purchase
things such as servers, photographic and video equipment, and also to pay for
writers and the other content on the site.
Please see our premium memberships page for more information.
Antivirus / spyware
Why did my Antivirus / spyware detector pop up a warning when I visited your site?
This is unfortunately very common these days. Any site with banner ads(all sites) have this problem including google and yahoo.
If you are running a good anti-virus and spyware detector, you should have nothing to worry about.
If you don't, we recommend Avast, which is free. Here are 2 articles that explain the problem in more detail:
Ad Poisoning: Google, Yahoo and Fox Spreading Malware
Avast: Free version download