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Replies: 8
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Orange Immortal [66099]
TigerPulse: 100%
60
Posts: 44954
Joined: 1998
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comment on today's terrible QC/customer service - what would you do?
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Jan 20, 2025, 6:26 PM
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wondering if you all would do what I have done or not......
I ordered a >$100 home network device (just to keep it generic) from Amazon recently. I hate ordering anything from Amazon, but they were $50 cheaper than anywhere else. Not a Prime member or anything like that.
When it arrives, the plug-in 9VDC/3A transformer/power supply is dead, completely titsup DOA. Try as I may, it won't work.
So I call Amazon to send me a new power supply. They say their "policy" is for me to mail everything back and they would send me a complete new one. These plugs are like $3.99 on their own site, and I point that out. Nope, too bad, gotta mail the whole thing back, then they send me new one.
I go in my workshop, dig in my box full of old electrical junk (hey, I come from a long line of dirt farmers, I save everything). Find an exact match.
Device works perfectly with this new transformer, no issues.
I have 30 days to exchange if I want. But is it worth it? I kinda need this device to keep my home network running right, it replaced a unit that went bad. Should I go though the trouble of packing it back up, mailing off, waiting probably a week for all the processing and crap? Or do I just keep this one?
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TigerNet Vanguard [223490]
TigerPulse: 100%
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Posts: 113064
Joined: 2010
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Are you Tiggity's Dad?***
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Jan 20, 2025, 6:26 PM
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All-Time Great [94306]
TigerPulse: 100%
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Posts: 64507
Joined: 2004
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not worth it***
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Jan 20, 2025, 6:29 PM
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TigerNet Legend [139888]
TigerPulse: 100%
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Posts: 61988
Joined: 2009
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Twice ordered replacement battery for mrs Dyson vac
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Jan 20, 2025, 6:37 PM
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One wouldnt charge, sent back
Second charged but wouldn’t stop running after installed
Sending back Chinese crap
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Tiger Spirit [10059]
TigerPulse: 100%
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Re: comment on today's terrible QC/customer service - what would you do?
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Jan 20, 2025, 6:42 PM
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Order a new New one. When it arrives take the Old one and return it. I do it all the time with Amazon. I have brilliant smart home controls and many of those are 200+, and I've got busted ones, I keep (like u I grew up farm/textile family) and I just return the dead one for full rebate.
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Ultimate Tiger [33819]
TigerPulse: 100%
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Posts: 15562
Joined: 2014
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it sucks to do, butt just send back
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Jan 20, 2025, 6:42 PM
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it’s worth the 50 to get nearby and if any issues you’ve got people and a place.
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Orange Beast [6306]
TigerPulse: 100%
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Order the replacement then return the other one when it gets there***
Jan 21, 2025, 12:06 PM
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TigerNet Champion [110300]
TigerPulse: 100%
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Posts: 30788
Joined: 2014
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Why do anything at all? $4 isn't worth my effort to make
Jan 21, 2025, 12:20 PM
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a return.
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Tiger Titan [51053]
TigerPulse: 100%
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Posts: 25078
Joined: 2022
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I ordered a chainsaw on Amazon.
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Jan 21, 2025, 1:49 PM
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It arrived with a broken case. I told customer support. They sent me a new chainsaw and said to "dispose" of the other one. So then I had two chainsaws.
Not sure what you're doing wrong with them. Maybe it's personal.
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Replies: 8
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