new charter customer update

Nov 17, 2016, 1:14 PM

You'll recall that TRDJ got a new roof and the Hondurans tore the dish off, resulting in TRDJ changing to Charter because apparently mi casa es so grande that no one on planetfuckingearth will get up there to put a new dish on.

Change to charter complete.

How did the sign up go you ask? SwimminTigerly. Easy to buy, getting a few more channels AND allegedly faster innernets for $153 (tv, land line, innernet). Was paying $167 for all that combined with AT&direcTv. No contract, no install fee...just pay the first month $153 up front. Done.

What about install? Appt made same day (THUMBS UP), and Kimbo Slice shows up at the appointed time. He installs it. Fine. He also left I shat you not a mess 5x that of what was left behind by the roofers. Unreal. Still finding stuff strewn about my yard.

Service? Meh. TV. It works.

So I get a bill today. WHAT? WHY AM I GETTING A BILL? Whew! It's only for $17. WAIT WUT? I already paid the first month. Why dafugg am I getting a bill for $17? Closer examination reveals the $17 is for "taxes and other charges".

OH. MY. ALLAH. ALL OF THESE COMPANIES ARE THE SAME. LITERALLY EVERY SINGLE ONE OF THEM. INSTEAD OF SAVING MONEY I'M PAYING MORE??????????????????????????????????????

Calling Charter now. Will be sure to report back.

TL;DR Not much about the world has worked well since DJT was elected.

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They cut the cord on my roof mounted DirecTV dish and put it on my deck while put the new roof on. Then, tell me they can't put it back on the roof, cause they can't aim it at the satellite. Beegshot calls DirecTV to have them come put it back on the roof. Fugger tells me it's against company policy to get off the ladder onto the roof. Beegshot reminds fugger that DirecTV put it up there in the first place! Fugger leaves after telling Beegshot to call an independent contractor to do install. Well, it took two hours, but I found one. Costs me $75 to have it installed back on the roof.

Beegshot calls DirecTV and asks for $75 credit on Bill. Front line chica says "no can do". Beegshot asks to be connected to cancellation department. Cancellation dept gets on the phone and asks what they can do for me. Well, pay for the independent contractor who put the dish back on the roof. Cancellation dept says okay.

Already have all available equipment upgrades, so no more bling for Beegshot.

Feels good man! But, cost me 4 hours of my life!

TL; DR - make big companies squirm to keep your business. Never accept answers from front line customer service.

new charter customer update

Go take a drive down I-85 around 5:15 today to relax

Connected live with "Noah" after only 2 minutes!

11 minutes in, on hold now while Noah talks to a supervisor

Minute 13, no update

Minute 16, STILL ON HOLD.

This is another reason I want to minimize my services from

THIS GUY DOESN'T KNOW I RUN HIGHLY SUCCESSFUL

25 minutes is the minimum time you're going to be on the

NOAH IS BACK ON

Now I have Casey

Casey at the bat. Puts me on hold. 30 minutes deep,

Call complete, 35 minutes. Casey credited me $17

You really gonna cancel it?***

Not sure. Imma take a 10-15 day break from

FWIW - Beegshot recently got a new roof, musta bean the same Hondurans...

And you were lulzing at me for cutting the cord***

Yes. Still am. Also lutzing at the world we live in.

Yo, TRDJ

The long con is really my favorite one

Re: new charter customer update

TL;DR

We will not lose to Wake.

heh SwimminTigerly***

TigerBoard POTD