Clemson AD says changes to be made with Fan Day and ticket mailings
In a letter posted on its official site, Clemson AD Dan Radakovich said changes would be made to Fan Day and ticket mailings.
We want to thank everyone for coming out to Fan Day on Aug. 18. While some folks had a great experience, we acknowledge there were others that did not. We apologize for that inconvenience. It's a difficult undertaking when people come to photograph and visit with student-athletes and coaches in a short period of time.
We're incredibly thankful for the interest, but we can and will do better. It was my first time seeing this event in Clemson, and it was unlike any I've ever seen before, in a positive way. We'll make the necessary alterations to the process moving forward. It was particularly heart-warming to see the young fans, especially children five and under. For some, it was their first experience at Memorial Stadium. We're hoping to grow our next generation of Tiger fans.
We were not satisfied with the service we received from our ticket vendor, Weldon, Williams & Lick out of Arkansas. They did not provide the service we felt was necessary to our fans. While everyone should have tickets and parking passes, it was too rocky of an experience for our IPTAY and ticket operations staff. We'll sit down with WWL shortly to make sure we receive the kind of service that we are paying for, and to look at potential alterations in our delivery methods moving forward.