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Topic: Okay Spectrum/Charter......
Replies: 20   Last Post: Sep 15, 2017 2:46 AM by: longtallsam®
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Okay Spectrum/Charter......

[2]
Posted: Sep 13, 2017 7:19 PM
    Reply

You've got three more days to get your stuff in a sock or I'm going all Chesty Puller on you.


Re: Okay Spectrum/Charter......


Posted: Sep 13, 2017 7:26 PM
    Reply

Can I ask why? Are you without service?

Wondering because I've noticed some questionable lags in recent months, especially considering my 60mb service that used to be flawless.


oh yeah....


Posted: Sep 13, 2017 7:29 PM
    Reply

My settop box says 'standby' and 'hunt' in the display window.

Not a positive indicator.


Re: oh yeah....

[1]
Posted: Sep 13, 2017 7:32 PM
    Reply

If you haven't heard this already from a charter rep with an IQ of twelve:

Looks like we're gonna need to schedule a visit. That, will cost you money, for who knows why.

And, they'll need to know if you'll be home sometime between 09/15 and 12/31.

Hope this helps.


I fear it's worse than that...


Posted: Sep 13, 2017 7:38 PM
    Reply

Called it in and got the automated voice saying if you are in Georgia, Alabama, and South Carolina we have multiple service issues due to Irma. Our Engineers are working to resolve the problem.

Baited breath.


Re: I fear it's worse than that...


Posted: Sep 13, 2017 7:49 PM
    Reply

You can download the app if you have a smart tv and it should work fine. I hope that helps.


Re: oh yeah....


Posted: Sep 13, 2017 8:19 PM
    Reply

hunting means that there probably a power issue up the line. Should be fixed by midnight friday!


Re: Okay Spectrum/Charter......


Posted: Sep 13, 2017 7:48 PM
    Reply

Best to plan for viewing via ESPN app, unless of that's also killing your internet.


it is.


Posted: Sep 13, 2017 8:47 PM
    Reply

Downside of bundling I suppose.


Run the app on your cell phone, if you have a decent signal.***


Posted: Sep 15, 2017 2:46 AM
    Reply




Re: Okay Spectrum/Charter......


Posted: Sep 13, 2017 7:57 PM
    Reply

Mine just came back on today some time as power.


Re: Okay Spectrum/Charter......


Posted: Sep 13, 2017 8:48 PM
    Reply

Glad you came out to the good on that.


Message was edited by: NorthwestPurple®



Re: Okay Spectrum/Charter......

[3]
Posted: Sep 14, 2017 12:44 AM
    Reply

I work for Charter in Field Operations. If you are in the upstate and still without service theres a high likelihood its because of actual physical damage or power being out supplying our ampljfiers. We run generators to keep the main power supplies up but in large damage events we may not have enough to run all that are down. There's also a chance the problem thats localized that can be repaired by a tech onsite that day.

Hunt on the front of the box means that it is not getting signal.

Keep hitting 0 to get thru to an actual svc rep instead of the automated msg. If you have power our svc should be available again too. Sometimes we don't identify a problem until we actually have a tech at your house. We only charge most of the time for problems caused by the customer.


Thank you!


Posted: Sep 14, 2017 5:09 AM
    Reply

Do you folks used shared resources across service areas like the power companies?

0513 Update: saw my first Spectrum service truck on the way to work this morning. Tech was booming up a power pole. Good sign.

Message was edited by: NorthwestPurple®



Re: Thank you!


Posted: Sep 14, 2017 11:59 AM
    Reply

We share resources internally. We will move technicians from one area to another when we have storm damage.

We do have contractors that run our new mainline cable/fiber that you see on poles. They also do the replacement in situations like this. Not sure how many out of state or area are moved in here this week. We're still finding downed lines today.


Re: Okay Spectrum/Charter......


Posted: Sep 14, 2017 5:14 AM
    Reply

My charter internet jumped back up to $69 for the umpteenth time, cancelled that bad boy yesterday.


Re: Okay Spectrum/Charter......


Posted: Sep 14, 2017 6:36 AM
    Reply

If you call them and threaten to cancel they'll lower the price


Re: Okay Spectrum/Charter......

[1]
Posted: Sep 14, 2017 12:14 PM
    Reply

We've done that several times, and they lower it for a little while and jack it back up. They offered to go back to the $59.99 that it was and I said naw, and they said ok, we'll cancel it for you. It was in my wife's name, so I'll just put it in my name and get the $29.99 for a year deal.


Re: Okay Spectrum/Charter......


Posted: Sep 14, 2017 7:30 AM
    Reply

I can only add my recent personal experience with CHarter/Spectrum.

I had Charter internet for several years, and was satisfied with the 60mbs service, so a few months ago I decided to accept their offer to bundle TV and Phone with that for a good rate. NO contract thank goodness. Channel 27 (also 748) would only work when the tech showed up. It would scramble / pixel the station daily most of the time for audio and video, so my wife could not watch her favorite programs. Charter found nothing wrong, so it never got fixed. They agreed to buy out my Directv contract, and when I inquired as to when they would do that, they said that I had not sent them the completed forms (but I had done exactly how they indicated). I DROPPED CHARTER SPECTRUM LIKE A HOT POTATO. I had to deal with all of that waiting stuff too (when the channel would take forever - like 30 minutes - to come in). Their TV service sucked. PERIOD. I kept the internet because I like that just fine. But, I went back to Directv and won't return to Charter again in my lifetime. Same with Dish as they suck it too (for other reasons). I'm content with Directv, and I suggest you seriously consider going to something worth having. Even if it costs more - it's worth not having to deal with all the problems. Life is too short for me to put up with all that nonsense.


Re: Okay Spectrum/Charter......

[1]
Posted: Sep 14, 2017 12:27 PM
    Reply

First chuckle of the day. +1


Woo Hoo!!! Back in business.


Posted: Sep 14, 2017 7:01 PM
    Reply

Thanks Charter.

And yes, this is the proper context in using a 'woo hoo'.

Go Tigers!!


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