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Replies: 12
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Oculus Spirit [97703]
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The customer is always right. The customer is always right.
Feb 12, 2019, 8:46 AM
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I have to keep telling this to myself.
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All-In [47750]
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Except when they're wrong.
Feb 12, 2019, 8:47 AM
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HTH
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Oculus Spirit [97703]
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Sometimes they tell me how to do things, and I'm fine with
Feb 12, 2019, 8:53 AM
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that. But when they tell me to do it the wrong way, and I point out it won't work, and they insist, I do it their way. Then, predictably, they come back months later, angry, asking that I do it my way. Fine. You're paying. Twice.
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Oculus Spirit [85301]
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Unless in my case, your customer is the USG
Feb 12, 2019, 8:48 AM
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even though they do that stupid stuff and waste a lot of money, they sure try and pay back as little as possible.
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Oculus Spirit [75714]
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The Customer is not always right.
Feb 12, 2019, 8:50 AM
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If you have a cupcake place and a customer comes in, buys one, but then sticks their finger in the rest, are they right?
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All-TigerNet [12098]
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Joined: 8/3/09
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I don’t think anybody will be tryi that
Feb 12, 2019, 9:00 AM
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At Ben’s cupcake place.
www.southernpigskin.com/acc/ben-halls-sweet-life
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Oculus Spirit [97703]
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I could have pushed the issue, lost the business, and hence
Feb 12, 2019, 9:07 AM
[ in reply to The Customer is not always right. ] |
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lost the income from doing the job....twice instead of once.
All I can do is respectfully disagree based on 18 years of experience doing nothing but something they may encounter once every few years that I encounter 120 times+ a year, every year.
Anyway, I can fix the problem in an hour if I'm lucky.
If you have a cupcake place and a customer comes in wanting a dozen cupcakes using only a half-cup of sugar and half a stick of butter because it will be cheaper and you tell them a dozen cupcakes generally requires 2 cups of sugar and 2 sticks of butter, and they insist, you make it their way. When the kids at the birthday party start crying because the cupcakes taste like crap and the customer comes back the next year and asks you make them your way....that's the proper analogy for this situation.
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CU Medallion [54011]
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Lot o points [155799]
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All-TigerNet [13764]
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Joined: 10/13/08
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My refusal to abide by this causes me more professional
Feb 12, 2019, 9:10 AM
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issues than anything else put together. I simply refuse to agree with someone when i know they are wrong. Even if the mistake down the road won't be my fault.
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Oculus Spirit [97703]
TigerPulse: 100%
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All I do is respectfully make my opinion known
Feb 12, 2019, 10:31 AM
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then do it their way, since they're paying me. When it becomes a problem later, I fix the problem. That's how they learn. That's how I learn. Just be sure to document things (email).
Honestly, I'm fine fixing things. And if I'm proven wrong, fine. I learn something.
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All-In [40344]
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sometimes, you gotta tell them what they want***
Feb 12, 2019, 9:18 AM
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Lot o points [155799]
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Joined: 5/6/13
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Every job I've ever had would have been perfect
Feb 12, 2019, 10:58 AM
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if it wasn't for the effing customers.
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