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Replies: 25
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All-In [47663]
TigerPulse: 100%
Posts: 30358
Joined: 11/15/99
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ATT was kind enough to raise my internet price by 125%
Apr 3, 2019, 9:40 AM
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I called and bittched and got it down to a mere 40% increase, but they also upgraded me from 10MB/s to 18MB/s download speed (which is interesting because, since I am a mile from the closest repeater, they weren't able to provide the 10 MB/s).
They also said they would upgrade my router, but they sent the exact same one I have.
So, should I:
a) swap them out and send the old one back, even though they are the same model
b) just send the new one back
c) call them and waste an hour to tell them they are idiots
d) blow up the store in Clemson
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Hall of Famer [23994]
TigerPulse: 100%
Posts: 10557
Joined: 6/28/17
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Re: ATT was kind enough to raise my internet price by 125%
Apr 3, 2019, 9:43 AM
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10 mbps? You can get faster speeds on a cell phone
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Hall of Famer [20569]
TigerPulse: 100%
Posts: 8610
Joined: 10/27/00
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Where I work is out in the sticks
Apr 3, 2019, 9:45 AM
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We pay for the 18 mbps speed. You can get close to that at 6AM. But when everyone is here, it's usually between 3-10 mbps. All for the low low price of: Amount: $171.15
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Oculus Spirit [97663]
TigerPulse: 100%
Posts: 64803
Joined: 7/13/02
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Question....18Mbps or 18MB/sec? Yuge difference there
Apr 3, 2019, 9:45 AM
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Most ISP's advertise Mbps.
I get 400Mbps, which is 50MB/sec, which is actually faster than my router and most wireless routers today. You can get that fuill speed if you have a wireless AC adapter and are standing right next to it. In my office though, about 24MB/sec is all I can get.
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All-In [47663]
TigerPulse: 100%
Posts: 30358
Joined: 11/15/99
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My bad... Mbps***
Apr 3, 2019, 9:46 AM
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Oculus Spirit [97663]
TigerPulse: 100%
Posts: 64803
Joined: 7/13/02
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Wow. That sux. That's 2.25MB/sec. Just barely enough to
Apr 3, 2019, 9:59 AM
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watch HD on Netflix, on ONE TV, and forget 4K.
Unless you live in the sticks and/or that's your only option, I'd look for a new service. Spectrum in my area starts at $44.99/mo for 100Mbps, which is like 5+ times faster than what you have. Probably have a new customer discount if you want a yearly haggle.
Send me your address, phone number, date of birth and SSN and I'll set you up 
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All-In [47663]
TigerPulse: 100%
Posts: 30358
Joined: 11/15/99
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I have 2 choices: ATT or Hughes Net.
Apr 3, 2019, 10:46 AM
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Oculus Spirit [97663]
TigerPulse: 100%
Posts: 64803
Joined: 7/10/06
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All-In [47663]
TigerPulse: 100%
Posts: 30358
Joined: 11/15/99
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That's slower than ATT***
Apr 3, 2019, 11:26 AM
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Oculus Spirit [97663]
TigerPulse: 100%
Posts: 64803
Joined: 7/13/02
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Oh. Well.....guess you got to move.
Apr 3, 2019, 11:36 AM
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Or just stay with ATT. Only two options I see.
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All-TigerNet [10938]
TigerPulse: 100%
Posts: 2774
Joined: 11/12/12
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Ask for customer retention
Apr 3, 2019, 9:45 AM
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Threaten to cancel. ATT is hurting worse than most of their competitors b/c of their slow speeds and dated infrastructure
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All-In [47663]
TigerPulse: 100%
Posts: 30358
Joined: 11/15/99
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That's who, in their infinite wisdom, sent the same router.***
Apr 3, 2019, 9:47 AM
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All-In [48798]
TigerPulse: 100%
Posts: 38793
Joined: 12/31/97
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They have gigabit internet in my neighborhood...
Apr 3, 2019, 9:53 AM
[ in reply to Ask for customer retention ] |
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my two year deal runs out in 40 days. We'll see how that goes
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Oculus Spirit [79400]
TigerPulse: 100%
Posts: 63266
Joined: 10/30/05
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All-In [26968]
TigerPulse: 96%
Posts: 44823
Joined: 7/6/10
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I have high quality, low-price TV/Internet with good service
Apr 3, 2019, 9:53 AM
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It's called Fantasy Land Unicorn Communications of the Flying Pigs.
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Hall of Famer [20569]
TigerPulse: 100%
Posts: 8610
Joined: 10/27/00
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How is their customer service?***
Apr 3, 2019, 10:04 AM
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Heisman Winner [137789]
TigerPulse: 100%
Posts: 63752
Joined: 10/22/00
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Magical.***
Apr 3, 2019, 10:13 AM
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CU Medallion [54758]
TigerPulse: 100%
Posts: 52802
Joined: 10/1/03
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Oculus Spirit [79114]
TigerPulse: 100%
Posts: 24908
Joined: 8/29/12
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Hears what to do. 1) call those sumbitches up
Apr 3, 2019, 10:07 AM
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Tell them you need to change the name on your account. When they fool around and "get to a screen" 10 minutes later and ask "ok what will the new name be"? Tell them Ligma. They'll want to confirm and spell it out. Do so. When they ask for the last name tell them "BALLS. Ligma BALLS." Make sure you emphasize the BALLS part. Abruptly hang up then go online and cancel.
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All-In [35541]
TigerPulse: 100%
Posts: 14328
Joined: 4/7/17
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Their door to door salespeople
Apr 3, 2019, 11:26 AM
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came by my house last week trying to get me to switch. Told me it was $35/mos since I have AT&T cellular service.
This was the confirmation I have been looking for to know I made the right decision to close the door in their face.
People don't want to be sold thing, they want to buy things. Idiot salespeople
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Oculus Spirit [80977]
TigerPulse: 100%
Posts: 56059
Joined: 9/13/04
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They come by here about once a month
Apr 3, 2019, 11:44 AM
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in the middle of the day. WTH is home in the middle of a weekday? Not that many people work from home.
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All-In [35541]
TigerPulse: 100%
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Joined: 4/7/17
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I work from home for half the evening
Apr 3, 2019, 11:46 AM
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and they hit me up while I was working.
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Heisman Winner [135478]
TigerPulse: 100%
Posts: 91593
Joined: 12/6/98
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I actually enjoy a visit from a door-to-door salesperson.
Apr 3, 2019, 3:21 PM
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It saves me the effort of exercising the dog.
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All-In [47663]
TigerPulse: 100%
Posts: 30358
Joined: 11/15/99
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2 hours - manager has me on hold checking on my account
Apr 3, 2019, 12:24 PM
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some bimbette in the Phillipines picks up the hold like it was a new call. Can't transfer me to the manager I was talking to. Puts me on hold. At a 2:11:12 call time and on hold, the call ends.
Had to call back and start over. At least I'm talking to someone from Alabama.
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CU Medallion [54758]
TigerPulse: 100%
Posts: 52802
Joined: 10/1/03
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not sure you're any better off
Apr 3, 2019, 12:37 PM
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with the language barrier thing, that is
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All-In [47663]
TigerPulse: 100%
Posts: 30358
Joined: 11/15/99
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Welp, the lady in Alabama got me back to where I was price
Apr 3, 2019, 12:51 PM
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wise.
So I guess that's another win for Clemson vs Alabama.
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