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Replies: 16
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MVP [535]
TigerPulse: 91%
Posts: 503
Joined: 10/10/11
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AT&T uverse
Oct 3, 2014, 1:42 AM
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Anybody else having bad signal and quality with uverse? Switched this past week and it has been the worst tv service I've ever had.
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CU Guru [1929]
TigerPulse: 91%
Posts: 2510
Joined: 8/30/14
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Re: AT&T uverse
Oct 3, 2014, 2:06 AM
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We have ATT Uverse and have had no problem with our signal. Call them and let them tuna diagnostic over the phone.
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Legend [19610]
TigerPulse: 100%
Posts: 16899
Joined: 9/5/02
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I've had Uverse for 3+ years. It's been the best service I
Oct 3, 2014, 8:19 AM
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have had by far over any cable or sattelite provider.
In your neighborhood, there is usually a local hub where the fiber optic splits. From what I have read, thee is some adjustment at that box the technician needs to make to get dialed in.
The ONLY problem I have really had with Uverse is the upload speed for their internet. For the price, it should be faster. As far as download speed, it alwasy exceeds the speed I am paying for.
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CU Medallion [51531]
TigerPulse: 100%
Posts: 43078
Joined: 8/10/04
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It's DSL. Try switching from a fiber connection to
Oct 3, 2014, 10:00 AM
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AT&T Uverse (it's the only thing offered except for a dish in my area). It's like torture.
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All-TigerNet [13888]
TigerPulse: 100%
Posts: 10641
Joined: 9/15/02
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We "upgraded" from DSL to uverse for internet
Oct 3, 2014, 8:43 AM
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Our internet goes out more frequently and is not one bit faster. Quite a ripoff. Took them 8 weeks to install it and they disconnected our DSL when we ordered it. It took me 41 documented phone calls to get DSL back while we waited for Uverse. Worst customer service I've ever experienced in my life. I finally got lucky and found one guy that was smart enough to reconnect my DSL.
I'm getting mad just thinking about that.
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MVP [503]
TigerPulse: 100%
Posts: 699
Joined: 10/27/03
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Re: We "upgraded" from DSL to uverse for internet
Oct 3, 2014, 8:47 AM
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When I upgraded my DSL to Uverse Internet, I got confirmation that the DSL would be disconnected once the Uverse was installed. They thought I wouldn't notice when they were trying to bill me for both services. BBB helped take care of that real quick.
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MVP [503]
TigerPulse: 100%
Posts: 699
Joined: 10/27/03
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Welcome to sub-par HD video quality.***
Oct 3, 2014, 8:44 AM
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Orange Blooded [2311]
TigerPulse: 100%
Posts: 970
Joined: 11/30/98
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Installed uverse July 2013...had some problems at first...
Oct 3, 2014, 8:58 AM
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installed a new HDMI cable between the box and the tv...been perfect ever since...HD is really good, very sharp...no cable for me ever again
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Trainer [39]
TigerPulse: 93%
Posts: 120
Joined: 9/3/10
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Re: AT&T uverse
Oct 3, 2014, 9:13 AM
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Struggled with them for two months. Finally got them to send tech out. He found that the paired wires were weak. They sent another tech out to change the connections at their box and it has been fine since. Good luck!
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Legend [16207]
TigerPulse: 100%
Posts: 13076
Joined: 11/30/98
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The g/f switched over one month ago from cable
Oct 3, 2014, 9:21 AM
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Overall, the product is a heck lot better than what Brighthouse Networks offers. The only "signal problem" that is obvious for customers in our area are CBS football broadcasts. All other CBS programming delivered by AT&T looks sharp but for some reason the sports broadcasts can sometimes look a little washed out here and there. It's clear the problem has to do with what CBS is delivering to AT&T as their sports feed but the question is why AT&T hasn't said anything to CBS about this. BHN did not have this problem from what I can tell.
As for "customer dis-service" I agree with others who say that it is terrible. They clearly are a big company where the left hand doesn't know what the right hand is doing. Be very careful of what "they promise" versus what they deliver for the quoted price. I think there are some liar salesman working for AT&T that are making promises they can't deliver.
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Oculus Spirit [93668]
TigerPulse: 100%
Posts: 95419
Joined: 12/25/09
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If you find an honest salesman these days...
Oct 3, 2014, 9:25 AM
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find me some hen's teeth for a necklace.
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Commissioner [905]
TigerPulse: 32%
Posts: 2670
Joined: 1/1/08
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AT&T "customer service" is only there to sell you something
Oct 3, 2014, 12:03 PM
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Helping you solve your problem is secondary
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CU Medallion [51531]
TigerPulse: 100%
Posts: 43078
Joined: 8/10/04
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Just wait until your bill mysteriously goes up.***
Oct 3, 2014, 9:59 AM
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Orange Blooded [3788]
TigerPulse: 99%
Posts: 9880
Joined: 11/2/08
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My bill never mysteriously went up
Oct 3, 2014, 1:11 PM
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in fact, they sent me an email telling me my bill was going up the next month because the 1-year deal I got originally was expiring.
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Commissioner [905]
TigerPulse: 32%
Posts: 2670
Joined: 1/1/08
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I looked into getting Uverse but read the Bad online reviews
Oct 3, 2014, 11:57 AM
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first. Enough to scare me away.
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110%er [8681]
TigerPulse: 100%
Posts: 8888
Joined: 10/19/11
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I've had it for the past month
Oct 3, 2014, 12:04 PM
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no problems at all with internet or TV
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CU Guru [1632]
TigerPulse: 100%
Posts: 1766
Joined: 1/16/99
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No video quality issues thus far, but lots of other problems
Oct 3, 2014, 12:30 PM
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Signed up 2 weeks ago. Have had nothing but billing and customer service issue since. AT&T is as corrupt of an organization as there is.
Customers frequently have issues with billing and rewards card. Wait time on their toll free number are excessive; you're better off using their community forums to get a response or file a BBB complaint. The local AT&T retail stores are useless with Uverse issues.
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