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Replies: 28
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110%er [6403]
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Season Ticket Staff...
Aug 16, 2018, 10:10 AM
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Owen Godfrey Assistant AD for Ticket Operations/Sales 864-656-2118
Ryan King Associate Director of Ticket Operations and Systems 864-656-2118
Tina Middleton Assistant Ticket Operations Manager 864-656-2118
Tim Britton Assistant Ticket Operations Manager 864-656-2118
Megan Stephens Assistant Ticket Operations Manager 864-656-2118
The above people are responsible for the season ticket distribution failure this year.
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CU Medallion [64517]
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What's the rush?
Aug 16, 2018, 10:13 AM
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As long as you receive the tickets before 9/1, everything will be just fine.
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CU Guru [1548]
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Re: What's the rush?
Aug 16, 2018, 11:30 AM
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This is not leaving much time for recovery if some thing goes wrong...incorrect order, lost in the mail, accidentally not sent out with the rest of the tickets, etc. I live in Virginia so I can't just drop by the IPTAY office during my lunch break. Also, I leave no later than the day before the game. Sometimes, I like to leave a handful of days early to have time to visit family/friends back in SC. I didn't think much of it when the fee for mail delivery increased from $20 to $30, but, as a result, I am a little less happy to get delays with no communication. I haven't gotten a single e-mail from IPTAY to keep me informed concerning these delays.
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Orange Blooded [3130]
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Re: What's the rush?
Aug 16, 2018, 8:53 PM
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We had some sort of delay in the University receiving National Champion tickets, but the ticket office emailed print-at-home tickets the week before (and sent our "real" tickets after the welcome home party.) If your tickets are delayed for some reason, the ticket office should be able to email at least your Furman tickets, allowing two more weeks to track the rest of the order. They have a Plan B if your tickets don't show up in the next 10 days.
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All-In [30764]
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ok...so what's the rush?
Aug 17, 2018, 7:26 AM
[ in reply to Re: What's the rush? ] |
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you know your seats. ..you will get your seats. you will not miss the game due a printer...
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1st Rounder [618]
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Re: Season Ticket Staff...
Aug 16, 2018, 10:24 AM
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Instead of whining, maybe be thankful we have staff that work hard to get us our tickets. RELAX bud, they'll be there soon
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110%er [6403]
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Re: Season Ticket Staff...
Aug 16, 2018, 11:03 AM
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My experience in serving customers is: your word is your bond.
If you commit to do something for a customer on a certain date and if you don't do it, and you don't communicate in any manner/means/way to them why you can't do what you said you would do, then your credibility is in question.
In essence, you have failed that customer or customers.
Making a commitment and not delivering on that commitment, when one says they will, is a problem. Guess I am just old fashion it that respect.
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Tiger Cub [10]
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Re: Season Ticket Staff...
Aug 16, 2018, 1:21 PM
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Why would you put these people names out? Totally uncalled for. They are doing their job the best they can and placing their names out on the internet will not help at all!
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110%er [6403]
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Re: Season Ticket Staff...
Aug 16, 2018, 1:29 PM
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Their names are on the Clemson website for the world to see.
It is their job responsibility and title.
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110%er [9661]
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So...what was your purpose in posting their names?***
1
Aug 16, 2018, 6:51 PM
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110%er [6403]
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Re: So...what was your purpose in posting their names?***
Aug 16, 2018, 7:20 PM
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When you have 55,000+ customers that represent $23 million+ in sales and you don't deliver what you promise to on time and don't communicate promptly to the customers why you are late, you need to be held accountable.
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110%er [9661]
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Calm down.
1
Aug 16, 2018, 7:24 PM
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Everyone will get their tickets and will make it to the game.
I still don’t know exactly what “held accountable” means to you. Do you want people harass these staff members?
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110%er [6403]
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Re: Calm down.
Aug 16, 2018, 8:31 PM
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That's a personal choice.
However, in private sector if you treat customers that way that the ticket office management as done this past 8 business days, you will be looking for a new place to work real soon.
If a supplier misses a promise date, then they need to notify the customer immediately as to why and what is being done to resolve the delay.
Not 8 calendar days later tell them they will be 4 to 8 more days late in delivery.
Bad business. Incompetent customer service.
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Freshman [6]
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Re: Calm down.
Aug 17, 2018, 1:13 AM
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Totally agree!
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CU Guru [1222]
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Re: Calm down.
Aug 17, 2018, 1:55 AM
[ in reply to Re: Calm down. ] |
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Stop the whining.
You do realize you can walk up to the ticket office any game day and have your tickets printed out right there.
You'll get your tickets in plenty of time for the first game.
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Orange Blooded [3130]
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Re: you don't deliver what you promise to on time
Aug 16, 2018, 8:44 PM
[ in reply to Re: So...what was your purpose in posting their names?*** ] |
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Where did you find a "delivery by" date on your ticket order? I thought ten days before the event was standard in the ticket business these days.
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All-In [30764]
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where did iptay gurantee delivery
Aug 17, 2018, 7:28 AM
[ in reply to Re: Season Ticket Staff... ] |
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every update I got was.
they plan to do this by this date.
but you ate the customer, so if you don't feel serviced find another service.
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110%er [6403]
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Re: Season Ticket Staff...
Aug 16, 2018, 6:45 PM
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Ticket office hiring the wrong/incapable contractor is incompetence.
Credibility of ticket office management is lost again.
Communications should have happened last Friday.
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Legend [16646]
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I bet
Aug 16, 2018, 8:45 PM
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You're a hoot to fly with.
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110%er [6403]
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Re: I bet
Aug 16, 2018, 9:03 PM
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You should site in the right seat when I am doing a cross wind landing at night.
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110%er [6403]
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Re: I bet
Aug 16, 2018, 9:03 PM
[ in reply to I bet ] |
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You should site in the right seat when I am doing a cross wind landing at night.
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Legend [16646]
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Are you the
Aug 17, 2018, 7:44 AM
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Incarnation of Ricky Bobby, spreading 'excellence' wherever and whatever you're doing? 
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Orange Blooded [3130]
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Re: Season Ticket Staff...
Aug 17, 2018, 7:45 AM
[ in reply to Re: Season Ticket Staff... ] |
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Have you ever attended a pre-bid meeting with a vendor? I'm sure they promised us the sun, moon & stars before the contract was signed. It may indicate a problem if the athletic dept chooses to renew with this same company after multiple customer complaints, but at the time they were chosen I'm sure their forecast was sunny. And even with that being said, we still have two weeks til the Young buses pull up to the Rock.
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All-In [40342]
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if this is any indication on what’s happening on the inside
Aug 16, 2018, 7:28 PM
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We are doomed this year. May as well sell em off now while they still have value
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Orange Blooded [3130]
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Re: Season Ticket Staff...
Aug 16, 2018, 8:38 PM
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If you track your UPS shipment, you will see that the tickets shipped from Arkansas and traveled through Knoxville with several stops in NC. The Clemson ticket office maybe could have selected a different printer, but after that decision was made the whole process was contracted out. I can't see that complaining in Oconee County would speed things up much in Arkansas.
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110%er [8080]
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Email from ticket office:
Aug 17, 2018, 3:47 AM
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Thank you for your generosity to IPTAY and for purchasing season tickets for the 2018 Clemson Football Season. The athletic ticket office has been notified by our contracted ticket and parking pass printing company that they are experiencing delays in fulfillment and shipping. We are hopeful that a significant number of our IPTAY donors will have their tickets and parking shipped out by the end of the day Monday but it is quite likely some will go out next Tuesday, Wednesday or Thursday. You will receive personal tracking information sent to your email the morning after your package ships. We are working with our supplier and UPS to upgrade shipping for those that would ship next week.
Single-game tickets as well as 6-game packages have been sent out and away game tickets will be mailed 2-3 weeks prior to each game.
We apologize for this inconvenience, hope that you enjoy the upcoming season and look forward to seeing you in Death Valley on September 1.
Clemson Athletics
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110%er [9023]
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Thanks for figuring it out for us. The folks you mentioned
Aug 17, 2018, 6:48 AM
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got together at the beginning of ticketing and decided to cause problems so that we would be inconvenienced. Thanks for pulling back the curtain and exposing their bad intentions....
One of those mentioned I have known for 20 years. No one is a bigger Clemson fan, no one works harder at doing their job right. They are as frustrated as you are. Publicly calling them out does nothing to make anything better, just makes you look like a dik.
If that was your goal, mission accomplished.
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CU Guru [1339]
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Re: Thanks for figuring it out for us. The folks you mentioned
Aug 17, 2018, 7:16 AM
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Ditto. My dealings with the ticket office have been great. They have always bent over backward to assist me. Lost tickets before the game? No problem. Forgotten parking pass? No problem.
So someone whining because a supplier didn’t perform doesn’t change their overall performance level.
Tickets arriving by the 24th for a game onthe 1st should be ok. If there are problems I’m sure Tickets will be emailed to resolve them. Chill out 9 Lives. It’s certainly not bad enough to call out these good people’s names on a post
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Orange Blooded [2845]
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I received e-mail last night
Aug 17, 2018, 8:27 AM
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Thank you for your generosity to IPTAY and for purchasing season tickets for the 2018 Clemson Football Season. The athletic ticket office has been notified by our contracted ticket and parking pass printing company that they are experiencing delays in fulfillment and shipping. We are hopeful that a significant number of our IPTAY donors will have their tickets and parking shipped out by the end of the day Monday but it is quite likely some will go out next Tuesday, Wednesday or Thursday. You will receive personal tracking information sent to your email the morning after your package ships. We are working with our supplier and UPS to upgrade shipping for those that would ship next week.
Single-game tickets as well as 6-game packages have been sent out and away game tickets will be mailed 2-3 weeks prior to each game.
We apologize for this inconvenience, hope that you enjoy the upcoming season and look forward to seeing you in Death Valley on September 1.
Clemson Athletics
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