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CU Medallion [64837]
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Posts: 22718
Joined: 9/27/04
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Money Back from Ford for Explorer Timing Job
Apr 26, 2021, 10:35 AM
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So a while back I told you all about dropping $4800 on my wife's explorer.... to get the timing redone and the water pump... remember that (a refresher: https://www.tigernet.com/clemson/forum/thread/complaints-2062844)
So after using my POP, Powers of persuasion, I was able to get $1700 back from Ford.
$1700 is half of the warranty rate for the work... I would have like to get more, but heck, that's an extra big of money in my pocket.... and they could have told me to go pound sand.
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Oculus Spirit [79428]
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Isn't this a fairly new vehicle? How many miles?***
Apr 26, 2021, 10:37 AM
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CU Medallion [64837]
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105K miles... a 2015
Apr 26, 2021, 10:43 AM
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Which is why Ford was willing to help me eat the shitsandwich a little bit.
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Oculus Spirit [85301]
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Joined: 5/21/14
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/\/\/\ Did not answer the call about his car's extended
Apr 26, 2021, 10:41 AM
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warrantry.
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CU Medallion [64837]
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As soon as this issue happened, I was waiting on the call
Apr 26, 2021, 10:42 AM
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and they stopped.... not that the care is fixed, I'm getting the calls again... true story.
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Oculus Spirit [75714]
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Your Aero is strong today.***
Apr 26, 2021, 10:54 AM
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Oculus Spirit [97704]
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Joined: 7/13/02
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20 years driving a Toyota Camry
Apr 26, 2021, 10:41 AM
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700K+ miles driven. Been through three of them.
Haven't spent that much repairing them, combined. And not the $4,800, but the total with your refund from Ford.
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Oculus Spirit [81049]
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Posts: 56116
Joined: 9/13/04
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700K miles of pure driving exuberance***
Apr 26, 2021, 10:42 AM
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CU Medallion [64837]
TigerPulse: 100%
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Joined: 9/27/04
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lulz.
Apr 26, 2021, 10:43 AM
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thanks.
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Hall of Famer [22312]
TigerPulse: 100%
Posts: 7570
Joined: 3/3/99
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Re: 700K miles of pure driving exuberance***
Apr 26, 2021, 11:13 AM
[ in reply to 700K miles of pure driving exuberance*** ] |
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as opposed to the luxurious driving of a Ford Explorer. And 700K miles would require about 7 Ford Explorers, they're good for about 100K miles.
7, the answer is always 7.
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Oculus Spirit [81049]
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Thats pretty impressive, actually***
Apr 26, 2021, 10:43 AM
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CU Medallion [64837]
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Dealing with the ford 1-800 folks
Apr 26, 2021, 10:47 AM
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was awesome, tbh.
I described the situation, told her that it seemed really crappy to have to fork out that money on the repair. She agreed, asked that I send her the details in an email, and said that they would help.
All she needed was the dealership to send her some part numbers. That part took a month. I got involved, and ended up sending a bunch of nasty-gram emails to the entire management team at the dealership, threatening to come up there and stand on somebody's desk until I got satisfaction. I started with the service assistant manager, the service manager, the service director, the customer service manager (who's a fox, btw), the dealership manager... Each time, I would CC the subordinates on the email and say that each of them (named by name) was blowing me off. I was also CC'ing the ford customer service rep on the email. Finally as I was on my way to the dealership in my jorts and undershirt, ready to kick some ace, the cute chick called me and said that the emails had been sent to ford corporate.
As soon as ford corporate got their emailed info from the dealership, the money hit my account within 24 hours.
Message was edited by: ryanadidas®
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Oculus Spirit [85301]
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What was the warranty? 50K, 100K?***
Apr 26, 2021, 10:49 AM
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Oculus Spirit [81049]
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Joined: 9/13/04
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I quit buying Fords, and will never own another one due
Apr 26, 2021, 10:51 AM
[ in reply to Dealing with the ford 1-800 folks ] |
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simply to their dealers. I've had a bad experience with two of them, enough that I had to knock Ford completely out of my life.
An F-150 is probably exactly the truck I need, but I'll never own one, even if it was given to me.
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All-In [46816]
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Joined: 8/11/15
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So you verbally and emaily assault them
Apr 26, 2021, 10:58 AM
[ in reply to Dealing with the ford 1-800 folks ] |
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for weeks and they pay you a little money to get you off their backs
Calm down karen
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Oculus Spirit [79195]
TigerPulse: 100%
Posts: 24916
Joined: 8/29/12
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Get any money back for that rim job????????***
Apr 26, 2021, 11:02 AM
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