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Replies: 28
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Oculus Spirit [97703]
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Woah. Target has one less shopper now.
Mar 25, 2021, 2:42 PM
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Mentioned earlier we got a PS5. Wife paid for it online. Her card was charged. We got the email and app notification that it was ready for pickup. Go to leave the house and app shows order canceled. Call, and yep. It was cancelled. Technical issue...lol. They say they will refund her card. SHE IS ABOUT TO GO APE#### with the manager right now on the phone.
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Oculus Spirit [78876]
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Sorry you have to wait longer to play with your toy.***
Mar 25, 2021, 2:45 PM
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Oculus Spirit [97703]
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It's not for me.***
Mar 25, 2021, 3:32 PM
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Heisman Winner [137863]
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That's some intentional fuckery, fo sho.
Mar 25, 2021, 2:55 PM
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Some Target employee's friend got a PS5 at your expense. Ts & Ps, and please don't hesitate to reach out if there's anything we can do to comfort you in this time of need.
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CU Medallion [60216]
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Joined: 11/30/98
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Amazon did me same way recently
Mar 25, 2021, 2:56 PM
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about a month ago. Ordered some Levi's from Amazon. Everything smooth with order, confirmations, all that jazz.
ON DAY OF DELIVERY, after I got message that order was loaded on the delivery truck to be delivered, order was cancelled. No explanation. Money refunded. Done. Had to go find some elsewhere.
Seems like this is the way of the world in this new economy, not sure why. Long delays, cancellations, terminations of orders.
It was my first order from Amazon in maybe 5 years. Maybe they just don't like me.
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CU Medallion [60036]
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Why do people act like this?
Mar 25, 2021, 3:01 PM
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I just can’t understand why. A mistake was made. No big deal and why does it have to escalate from that point. Just say it sucks and move on. The Manager can’t really do much but try and find you one at another location. Like what do you want him to do? Poop it out?
It’s more than 90% likely they are in a tight inventory situation and a return is showing as a sellable unit or they are running in negative stock which won’t always trigger an out of stock on the website.
Don’t be an entitled jerk. Be an adult.
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Heisman Winner [137863]
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Or, alternatively...hear me out:
Mar 25, 2021, 3:03 PM
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burn that particular Target to the ground. When people don't pay for insolence, insolence happens again.
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Heisman Winner [135569]
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I feel as though I've made some headway in educating you.
Mar 25, 2021, 3:10 PM
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THIS IS WHY I TEACH. THIS IS EXACTLY WHY I TEACH.
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Heisman Winner [137863]
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I think those 5 cinnamon rolls made me
Mar 25, 2021, 3:14 PM
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a little bloodthirsty this afternoon.
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Oculus Spirit [97703]
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They way you handle this is to care about your customers
Mar 25, 2021, 3:21 PM
[ in reply to Why do people act like this? ] |
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Offer them one off the next truck, a free gift card, SOMETHING. I don't really care, but it's our son who has probably been excited all day, that's who I feel bad for. Chick fil a screwed up an order once, and gave us a free sandwich. THAT is how you handle things when you make a mistake.
But yeah, wife asked for an email confirming the cancellation. Since she can't trust then to have the product they charged her for, she wants to make sure they refund the money at least.
Heck, my own business, I lost an assignment one time. Was totally my fault. Technical error. Put people in a bind. I busted my butt, did the report, got it out (barely) in time, and didn't charge them a penny for it. $1,500 loss.
Anyway, I'm not entitled to anything I know. If you want good customer service, move to almost any foreign country, or find a local mom and pop shop.
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All-In [40656]
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Something similar happened to me at Academy
Mar 25, 2021, 3:02 PM
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when I bought my shotgun. Ordered, cancelled a few minutes later. Ordered a few days later, cancelled a few minutes later.
Finally got an order to confirm, so I rushed to the store to pick it up. The manager was having a conversation with another worker at the gun counter saying that they had 2 orders for one gun. I knew it was mine and they picked a random number to call to say that their order was being cancelled. My phone started ringing. I didn't bother answering, but told them I was there to pick up my order. They said that since they hadn't called the other person yet and since I was there, they'd sell me the gun.
They said they had instances where merchandise was purchased online but didn't register at the store and the product had already sold in store. This is probably the case you've got here.
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CU Medallion [60216]
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that happens also.
Mar 25, 2021, 3:07 PM
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Recently there was an item I was looking for that was sold out just about everywhere around. Online it said there were 3 left in the Anderson Home Depot (0 everywhere else within 100 miles). Awesome, let's go.
I drive to Anderson, but there are none there to be found. HD personnel said never believe what the online stock tells you, there are a number of reasons it may not be accurate.
Lesson learned.
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Oculus Spirit [97703]
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Well, they only sell them online, not in the store
Mar 25, 2021, 3:23 PM
[ in reply to Something similar happened to me at Academy ] |
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Probably to keep people from fighting like we all see in Wal-Mart at Christmas time.
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All-In [43656]
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EH, YOU FINKTHATS BAD?
Mar 25, 2021, 3:09 PM
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I HAD GRINGO CUSOMER ORDER TACOS AL PASTORE SHE DID NOT WANT ONION OR PORK OR PINEAPPLE SO I ASK THE FATSO WHAT SHE REALLY WANT AN SHE TELD ME SHE THOT TACO AL PASTOR WAS CARNE MOLINA BECAUSE HEFFER RAISED IN PASTURE FOR THE LOVE OF VICENTE FOX HOW FUGGING DUM CAN SHE BE SO I TELL HER WE ARE AUTHENTIC AN DONT HAVE NO CARNE MOLINA I OFFER HER THE FINEST LENGUA AVAILABLE AN SHE SAID I LOST A COSTUMER AND I TELL HER TO SHOO BECUASE I CAINT LOSE NO COSTOMER I DINT HAVE ENNYWAYS.
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Oculus Spirit [78865]
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I'm hungry now***
Mar 25, 2021, 4:38 PM
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All-In [42866]
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I sure hope you make that Target manager earn his $11.50/hr***
Mar 25, 2021, 3:13 PM
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Oculus Spirit [78865]
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dude needs to lose his job***
Mar 25, 2021, 4:39 PM
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Lot o points [155805]
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If he even gets to keep his life.***
Mar 25, 2021, 5:07 PM
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Orange Blooded [2999]
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LOLLERS at thinking your wife will stop shopping at Target***
Mar 25, 2021, 3:36 PM
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All-In [34486]
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I mean, have you SEEN their Chip and Joanna Gaines line
Mar 25, 2021, 3:40 PM
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of home decor and furnishings? They're gorgeous! You don't just give up on merchandising like that.
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All-In [42138]
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Re: Woah. Target has one less shopper now.
Mar 25, 2021, 3:44 PM
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Sure would be nice if Target would run out of all the #### my wife buys from there.
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CU Medallion [66039]
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White women and Target and Starbucks
Mar 25, 2021, 3:49 PM
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tale old as time
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Oculus Spirit [97703]
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I might spend $50 a year in Target, maybe.
Mar 25, 2021, 4:03 PM
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And that's when wife sends me to buy crap.
I haven't spent $5 ever in Starbucks.
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Hall of Famer [21929]
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Industry wide problem right now
Mar 25, 2021, 4:30 PM
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Managing in store inventory against online purchases as things are bought in person is trickier than it sounds when managing at scale. Were working on it, but this is the most difficult use case to solve for.
If you buy something online, it takes X minutes for an operator to go select and physically hold the inventory. The item may already be in another cart in-store, or there may be a race condition with 2 ecom orders and one in person pick up fighting for 2 in inventory. Tough to manage to perfection.
On top of this, only a few firms have the ship from store model close to good, and only one or two firms have the software to run a network as such.
Were working on it. Stores are going to look very different in 5 years.
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Oculus Spirit [78865]
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who the #### is we?***
Mar 25, 2021, 4:36 PM
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All-In [49031]
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Probably Elon Musk...
Mar 25, 2021, 4:38 PM
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scanX is going to be his next start up
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Hall of Famer [21929]
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Haha me and a few other guys.
Mar 25, 2021, 4:53 PM
[ in reply to who the #### is we?*** ] |
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Buncha ###### needs
But for reals. We got patents filed for some cool #### coming out with respect to automated in store fulfillment and pick up. The software layer at scale for OMS is the tricky part but we're working on it.
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Oculus Spirit [97703]
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I can only assume they made it online only, knowing they'd
Mar 25, 2021, 4:46 PM
[ in reply to Industry wide problem right now ] |
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screw it up, figuring that's better than having the hoards destroy the store fighting over them if they put them on the shelves. Only way I can see it. What gets me is wife placed the order at 7am. Everything went through. Her card was charged. At 10am she received an email that her order was ready for pickup. BUT, come to find out the order was cancelled about 5 minutes after she placed it. Meaning 2+ HOURS after they cancelled the order, they sent an email saying it was ready for pickup.
And I'm ###### glad we checked the app before driving 30 minutes across town.
Just so much fail.
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Hall of Famer [21929]
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Yup. Too many different systems
Mar 25, 2021, 4:51 PM
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Like I said, no one in the states can really do turn key in store or ship from store fulfillment yet. I've had too many beers to dive into details haha. But inventory is at the enterprise level, payment too. POS data isn't fed to Targets ERP so it's updated nightly.
Bunch of nerdy #### man but it'll get there.
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